Shipping Policy

Free shipping

Shipping is free on all orders, worldwide. There are no delivery charges added at checkout.

Processing time

Orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

United States: 5 to 12 business days after dispatch. United Kingdom: 5 to 12 business days after dispatch. Europe, Canada, Australia and other destinations: 5 to 15 business days after dispatch.

Delivery times are estimates and begin from the date of dispatch, not the date the order is placed. Carrier delays, customs processing, weather and peak periods can extend these estimates.

Tracking

You will receive a confirmation email when your order is placed and a tracking number by email once it ships. Tracking information can take 2 to 5 business days to begin updating after dispatch. If your tracking has not updated after 7 business days, email support@lakerain.store and we will investigate.

Where we ship

We ship to the United States, United Kingdom, all European Union countries, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates, Israel, Switzerland and Norway.

Customs, duties and taxes

Orders shipped outside the United Kingdom may be subject to import duties or taxes charged by the destination country. These charges are set by local customs authorities and are the responsibility of the customer. We cannot predict or control them.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery and may ask you to cover the additional shipping cost.

Delayed or missing orders

If your order has not arrived within the estimated window, contact us at support@lakerain.store with your order number and we will investigate with the carrier. Where a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.

Contact

For any shipping question, email support@lakerain.store.