Refund and Returns Policy

Lakerain wants you to be happy with your purchase. This policy explains how returns and refunds work.

30-day returns

You have 30 days from the delivery date shown on your tracking record to request a return.

To be eligible, the item must be in the condition you received it, unused and in its original packaging, and you must provide proof of purchase. To start a return, email support@lakerain.store and we will send you the return address and instructions. Items sent back without requesting a return first cannot be accepted.

Order changes and cancellations

Orders are sent to fulfilment quickly. If you need to change or cancel, email support@lakerain.store as soon as possible and we will try to catch it before dispatch. Once an order has shipped it cannot be cancelled, but you may return it under the 30-day policy above.

Return shipping

For change-of-mind returns, you are responsible for return shipping costs. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

If an item is faulty, damaged, incorrect or not as described, we cover return shipping in full.

Damaged or faulty items

Report damage or faults within 30 days of delivery, with photographs of the item and its packaging. We will arrange a replacement or a full refund, including any shipping you paid.

Refunds

We will confirm once your return has been received and inspected. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the funds.

Lost or undelivered parcels

If your tracking shows no movement or your parcel does not arrive, contact us and we will investigate with the carrier and arrange a replacement or refund.

Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address supplied was incomplete or incorrect, we will contact you to arrange redelivery and may ask you to cover the additional shipping cost.

Skin sensitivity

Our products contain the ingredients listed on the product page. If you have known sensitivities, review the ingredient list before purchasing and patch test before full use. If you experience a reaction, stop using the product and contact us — we handle these cases individually and fairly.

Misuse of this policy

We may decline returns where there is clear evidence of abuse, such as repeated returns of substantially used products. This does not affect genuine claims.

Customers in the UK and EU

If you are ordering from the United Kingdom or the European Union, you have additional statutory rights, including the right to cancel within 14 days of delivery for any reason and to receive a refund of the item price and basic outbound delivery cost. Nothing in this policy limits those rights.

Contact

For any question about returns or refunds, email support@lakerain.store.

Changes to this policy

We may update this policy from time to time. The version published on our website at the time of your order applies to that order.